WRITING A BUSINESS LETTER

Business Letter Format:

http://www.scholastic.com/teachers/sites/default/files/asset/file/format.pdf

A letter to the Mars candy company:

http://www.scholastic.com/teachers/sites/default/files/asset/file/ltr_to_marscandy.pdf

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COMPLAINING

A power-point presentation on oral and written complaints.

http://www.slideshare.net/maochoa35/written-and-oral-complaints-presentation?type=powerpoint

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VIDEO: CHEAPO AIRLINES

A funny video!

Low cost airlines are reducing costs these days so as to offer cheaper and cheaper fares to passengers. Thus they charge passengers for food, extra weight, headphones, etc. Have a look at this video which satirizes low cost airlines and the fact they almost sell everything so as to make a profit. What is your opinion on low cost airlines?

http://www.youtube.com/watch?feature=player_embedded&v=Q-nX6g148mA#! 

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