WRITING A LETTER OF COMPLAINT

Letter/email of complaint

STRUCTURE:

Dear Sir/ Madam,

(INTRODUCTION)
 On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number, or service performed) at (location and other important details of the transaction).

 (MAIN BODY)
Unfortunately, your (product or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.).
 (CONCLUSION)
To resolve the problem, I would appreciate your (state the specific action you want: money refunded, charge card credit, repair, exchange, etc.). Enclosed are copies of my (receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, or any other documents).

I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency. Please contact me by phone at (home and/or office numbers with area code).

Yours faithfully,

Your name.


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